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What you get from Air Asia when things get ugly

What you get from Air Asia when things get ugly

Flight cancelled
(From airasia.com FAQ)

What is AirAsia's policy if a flight is cancelled?
Answer :

In the event of a flight cancellation, you will be given the following options:
a) another connection at the earliest possible opportunity on the next available AirAsia flight without additional charges to you and where necessary, extend the validity of your booking
b) retain the value of the fare you paid in a credit account for your future travel provided you rebook within three (3) months therefrom
There's a compensation policy "On Time Guarantee" for flight delay more than 2 hours (was 3 hours) but no compensation policy for flight cancel?
To me, flight cancel is 10 times worse than flight delay of 2/3 hours!
And the 2 hours delay compensation policy information is not even in airasia.com site anymore.
Press releases on the "on time guarantee"

On Time Guarantee in TheStar news
2 hour upgrade from 3 hours news in AA site

Complaint cases found online (gawd knows how much more unreported)

1. Failed on time guarantee claim http://www.complaintsboard.com/complaints/airasia-c157005.html
2. Another on time guarantee failed claim http://www.complaintsboard.com/complaints/flight-delay-c297901.html
3. duhh..failed on time guarantee claim http://www.complaintsboard.com/complaints/air-asia-c296780.html
4. Another one http://www.complaintsboard.com/complaints/air-asia-c305033.html
5. Flight re-scheduled 3 hours earlier ?! http://www.complaintsboard.com/complaints/service-complaint-c271660.html
6. too much to list...go see more here..(increasing everyday i bet) http://www.complaintsboard.com/?search=air%20asia&sort=date&everything=everything&page=1
 

And perspective from the receiving end, customer service
http://blog.airasia.com/index.php/complaints-complaints-complaints

And yea, it's always convenient to add the excuse that even the best airline in the world have delays.
I travel quite frequently, averaging 2 flights per month and I can tell you that, during my last 8 years I can't recall more than 2 occasion that any other non-airasia airline i was on is delayed. However, my brief frequent patronage with air asia over these 2-3 years, I have experienced over 5 delayed flights, terrible ground service crew attitude and no reply from the online feedback form submitted. Even some of my airasia fan friends who always laugh off my bad luck have had really bad experience, so much that now they have nothing good coming out of their mouths when I mentioned air asia

一日幾百億上落

Windows 7 is worse than Vista in usability

Vista was bad but Win7 is worse

Microsoft should give back control to the user and stop deciding for the user what is best for their own machine.

• Why don't let user decide what program is incompatible and take our own risk? You can warn but please don't hard block
• What in the world does dragging window to the top means maximize window ?!?

Having problem installing Windows Virtual Server 2005 on Windows 7 with the ugly compatibility issue block?
Ignore all the noise and follow this guy's steps
http://rperreaux.spaces.live.com/blog/cns!5D7BD18D324CBEEF!469.entry